Shipping policy

Last updated: September 13, 2026

At Solen Lights, we aim to provide a clear and reliable shipping experience. This Shipping Policy explains our shipping destinations, shipping costs, dispatch times, estimated delivery times, carriers and tracking.

Shipping Destinations

We currently ship to customers within Ireland.

Orders must be placed with a valid and complete delivery address within Ireland.

Shipping Costs

We offer Free Standard Shipping with Tracking on eligible orders within Ireland.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Processing & Dispatch

Orders are typically processed and dispatched within 24 hours after your order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

If there is an unexpected delay in processing or dispatching your order, we will make reasonable efforts to keep you informed.

Estimated Delivery Time

Our estimated standard delivery time within Ireland is 8–13 business days after dispatch.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions or other unforeseen events.

Shipping Carrier

Orders within Ireland are shipped using An Post.

Order Tracking

All standard shipments include tracking.

Once your order has been dispatched and tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

Please allow some time after dispatch for the carrier's tracking system to update.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us at support@solenlights.com as soon as possible.

We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

Delayed Orders

If your order has not arrived within the estimated 8–13 business day delivery period, please check your tracking information first.

If there has been no tracking update for an extended period or you believe your shipment has been delayed, please contact us at support@solenlights.com with your order number.

We will review the available shipping information and, where appropriate, investigate the shipment with the carrier.

Lost Orders

If you believe your order has been lost in transit, please contact us at support@solenlights.com with your order number.

If the shipment is confirmed as lost, we will provide an appropriate resolution in accordance with applicable consumer law.

Damaged, Missing or Incorrect Deliveries

If your order arrives damaged, contains an incorrect item or is missing an item, please contact us as soon as possible at support@solenlights.com.

Please include your order number, a description of the issue and, where appropriate, clear photographs of the product and packaging.

We will review the issue and provide an appropriate resolution in accordance with applicable consumer law.