How long does delivery take?
Our estimated standard delivery time within Ireland is 8–13 business days after dispatch. Orders are typically processed and dispatched within 24 hours.
Once your order has been dispatched, you’ll receive a confirmation email with tracking information so you can follow your delivery.
For more information, please see our Shipping Policy.
Do you offer free shipping?
Yes, we offer free standard shipping with tracking on eligible orders within Ireland.
Can I track my order?
Yes. Once your order has been dispatched, you’ll receive an email containing your tracking details. Please allow some time for the tracking information to update after dispatch.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We’ll do our best to help, but once an order has been processed or dispatched, changes may no longer be possible.
What if my order arrives damaged?
If your item arrives damaged or defective, please contact us as soon as possible with your order number and clear photos of the item and packaging. Our team will review the issue and help arrange an appropriate solution.
Can I return an item?
Yes, returns are accepted in accordance with our Refund & Return Policy. Please review the policy before starting a return for information about eligibility, timeframes and the return process.
Are your lights easy to install?
Our lights are designed for straightforward installation. For hardwired lighting, we recommend installation by a qualified electrician to ensure the fixture is installed safely and correctly.
Are bulbs included?
Bulb inclusion may vary between products. Please check the individual product page for the specifications and what is included with your chosen light.
How can I contact Solen Lights?
If you need help with a product or an existing order, you can reach us at support@solenlights.com. We aim to respond within 24–48 hours.