Privacy policy

Last updated: September 13, 2026

This Privacy Policy describes how Solen Lights, operated by AUREN COMMERCE INC. (“Solen Lights”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit, use, make a purchase from, or otherwise communicate with our online store (the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect

The personal information we collect depends on how you interact with our Services. It may include:

Contact information, such as your name, email address, phone number, billing address and shipping address.
Order information, including products purchased, returned, exchanged or cancelled and details relating to your transactions.
Payment information, including information necessary to process your payment and payment confirmation.
Customer support information, including information you provide when contacting us.
Device information, such as your browser, device type, IP address and network information.
Usage information, including information about how you access, browse and interact with our website.
Marketing preferences, including your preferences regarding promotional communications where applicable.

Payment information may be processed directly by Shopify and/or our payment service providers. We do not necessarily receive or store complete payment card details ourselves.

How We Collect Personal Information

We may collect personal information:

Directly from you, such as when you place an order, contact us or provide information through our website.
Automatically, when you browse or interact with our website, including through cookies and similar technologies.
From service providers, including Shopify, payment processors, shipping providers and other companies that help us operate our store.
From business or marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We may use personal information to:

Process and fulfil orders.
Process payments and transactions.
Arrange shipping and delivery.
Manage returns, refunds and exchanges.
Provide customer support.
Communicate with you regarding your orders or enquiries.
Maintain and improve our website and Services.
Detect and prevent fraud, abuse and security incidents.
Comply with applicable legal and regulatory obligations.
Send marketing communications where you have consented or where otherwise permitted by law.
Personalise your shopping experience where permitted by applicable law.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our Services and, where permitted, support analytics and advertising.

Where required by applicable law, we will request your consent before using non-essential cookies.

You may manage certain cookie preferences through the privacy or cookie controls available on our website and through your browser settings.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business, including:

With Shopify, which hosts and supports our online store.
With payment processors and financial service providers.
With fulfilment, shipping and logistics providers.
With IT, hosting, analytics and customer service providers.
With marketing and advertising partners where permitted by applicable law.
When you request or consent to a disclosure.
When required to comply with applicable laws, regulations, court orders or lawful government requests.
In connection with a legitimate business transaction, such as a merger, acquisition or restructuring.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.

Relationship with Shopify

Our store is powered by Shopify.

Shopify processes certain personal information relating to your access to and use of our store in order to provide and improve its services. Information submitted through our store may therefore be transmitted to Shopify and other service providers involved in providing the Services.

Shopify may process information in countries other than the country in which you live.

For more information about how Shopify processes consumer personal information, please review Shopify's Consumer Privacy Policy and privacy resources.

Marketing Communications

Where permitted by applicable law, we may use your contact information to send you information about products, promotions or other updates from Solen Lights.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.

Even if you unsubscribe from marketing communications, we may still send you non-promotional messages necessary to fulfil your orders, respond to your enquiries or provide customer service.

Third-Party Websites

Our Services may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content practices of websites that we do not control. We recommend reviewing the privacy policies of any third-party websites you visit.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided us with personal information, please contact us so that we can review the matter and take appropriate action.

Security and Retention

We use reasonable measures designed to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, maintain appropriate business records, comply with legal obligations, resolve disputes and enforce our agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of certain processing.
Object to certain processing.
Receive certain personal information in a portable format.
Withdraw consent where processing is based on your consent.
Object to or opt out of certain direct marketing.
Lodge a complaint with an appropriate data protection authority.

These rights may be subject to conditions and exceptions under applicable law.

To exercise an applicable privacy right, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

European Union and EEA Customers

If you are located in the European Union or European Economic Area, your personal information may be protected by the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Depending on the circumstances, we may process your personal information on the basis that:

Processing is necessary to perform a contract with you, such as processing and delivering your order.
Processing is necessary to comply with a legal obligation.
Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights and freedoms.
You have provided consent for a particular processing activity.

Where processing is based on consent, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

International Transfers

Because we operate an online store and use service providers that may operate internationally, your personal information may be transferred, stored or processed outside the country where you live.

Where personal information protected by European data protection law is transferred outside the European Economic Area, appropriate safeguards will be used where required by applicable law, such as adequacy decisions or approved contractual safeguards.

Complaints

If you have concerns about how we handle your personal information, please contact us first using the details below.

Depending on where you live, you may also have the right to submit a complaint to your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, Services, legal requirements or other operational reasons.

When we make changes, we will update the “Last updated” date at the top of this Privacy Policy and provide any additional notice required by applicable law.